Toronto Hydro

Engineer (Toronto, ON, CA)

Expected Salary Range: $104097 - $146959 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Are you ready to be a part of shaping the future of the utility industry? We are a leading utility company on the forefront of innovation, and we are looking for talented engineers to join our team in creating a sustainable and efficient energy landscape for tomorrow.

As an Engineer at Toronto Hydro, you will play a pivotal role in developing and implementing innovative solutions across various aspects of utility operations. Collaborating with cross-functional teams, you will have the opportunity to contribute to the design, construction, and maintenance of critical infrastructure and systems. You'll work on projects aimed at optimizing energy distribution, improving grid resilience and enhancing overall operational efficiency.

This job posting is for current and future opportunities. While there may not be an immediate opening in an area of your interest, we are continuously looking for top talent to join our team. If you are interested in being considered for future positions, we encourage you to apply. When a suitable opportunity arises, our team will reach out to qualified candidates for further discussions. Toronto Hydro reserves the right, in alignment with the applicable collective agreement, to finalize the number of positions filled.

WORK ILLUSTRATION:

Reporting to a Manager, the incumbent provides a wide range of technical services for internal and external customers, which confirm technical soundness, reliability, safety and cost effectiveness of the utility. An Engineer is accountable and legally responsible to prepare, review and sign/stamp engineering drawings, calculations, standards, technical specifications etc.

The incumbent participates in short and long-term strategic planning on technical matters; prepares engineering reports and studies; performs analysis and evaluations; provides timely technical support/consultation, project management and testing; develops proposals and plans; prepares and/or reviews methods, procedures (process re-engineering), and designs.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

KEY RESPONSIBILITIES:

Prepares engineering, technical or business reports and studies; performs analysis and prepares plans for station and distribution system performance improvements. Participates in short and long-range strategic planning for maintenance activities.
Provides timely technical support and consultation, demonstrates effective project management and process efficiencies; reviews, develops and/or presents business proposals, plans, designs, processes, operational procedures and practices.
Accountable for the timely, technically accurate and cost-effective application of engineering practices.
Compares alternatives based on cost/benefit considerations, customer needs, safety, statistical analysis, and engineering principles, and recommends the optimum solution.
Undertakes and/or participates in special investigation and studies, and prepares reports with recommendations.
Supports the preparation of material and/or technical specifications and standards; reviews proposals from suppliers, contractors and consultants for technical merit and compliance; investigates and evaluates the application of new technologies.
Reviews codes, standards, guidelines, long term energy policies, and conduct benchmarking studies
Supports grid modernization, electrification, and utility of the future initiatives through innovation and adoption of new technologies
Participates in implementing corporate goals and objectives.
Represents Toronto Hydro in external meetings and/or committees.
May be called upon to act as a team or project leader.
Performs root cause analyses of failure data
Performs trend analyses of equipment data and determines appropriate actions to improve and optimize capital and operations programs.

REQUIREMENTS:

Registered as a Professional Engineer in the province of Ontario.
Bachelor’s degree in Engineering, Electrical preferred. Consideration to other disciplines such as Civil and Mechanical
Minimum four (4) years of relevant engineering experience in planning, design, analysis and construction.
Experience in data management and analysis preferred.
Proficient in Microsoft Office.
Strong verbal and written communication skills.
Effective skills in project management operations, budgeting, process and productivity improvements.
Self-motivated, operates with a high degree of independence and can visualize opportunities.
Aptitude and experience in adapting to, managing and facilitating change, willing to challenge the status quo.
Demonstrated versatile leadership; encourages organizational teamwork, collaboration and educated risk taking to develop innovative solutions and support corporate goals and objectives.
Strong negotiating/relationship building ability.
Proven effective problem-solving and analytical ability.
Customer focused.
Ability to predict and understand technological trends and their effect on business or strategic work plans.
Demonstrated knowledge of relevant safety and environmental legislation and regulations.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

**How to Apply:**

If you are excited about being part of a forward-thinking company that is shaping the future of the utility industry, we invite you to apply to the posting by submitting your updated resume and a cover letter detailing your relevant experience and why you are a great fit for Toronto Hydro.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

Manager, Corporate Tax (Toronto, ON, CA)

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

Responsible for leading the effective forecasting, planning, executing, reporting and compliance of financial reporting for tax in addition to commodity, property tax, tax research, and tax regulatory related activities for the organization. Manages the day-to-day tax compliance and planning, external financial tax reporting, regulatory tax reporting and related activities of external public and government auditors, while keeping leadership abreast of relevant legislative changes and tax implications to the organization.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Leads the day-to-day review and execution of tax compliance reporting, filing and policy requirements for an assigned portfolio of corporate tax filings, commodity and property tax for the organization as well as non-standard organizational programs and commitments (i.e. Executive Retirement, acquisitions, divestitures, special projects etc).
Contributes significantly to the Electricity Distribution Rate application and acts as a subject matter expert as part of the regulatory process (i.e. evidence preparation, witness preparation and participation, and expert testimony).
Validates that tax assumptions, impacts, issues and plans are in alignment with the regulatory strategic framework.
Reviews the tax components of regulatory filings for accuracy and in accordance with compliance and reporting requirements.
Provides analysis of the tax impact of regulatory accounting and provides support for tax regulatory financial statements disclosures on a quarterly basis.
Leads the forecasting and planning on tax assumptions and provisions to meet tax obligations in accordance with compliance and reporting requirements for inclusion in the organization’s financial budgeting and business planning processes.
Conducts thorough analysis (including forecasting of the tax impact of regulatory accounting), makes recommendations of options and communicates tax impacts for business unit and/or Senior Leadership/Executive decision making and organizational success.
Develops recommendations to address business issues and minimize liabilities from a tax perspective, with a focus on the organization’s strategic objectives in a complex regulated environment.
Monitors and escalates issues to senior leadership as required.
Manages the day-to-day audit relationships as the primary contact for both public (i.e. KPMG) and government auditors (i.e. CRA, Ministry of Finance), reviews information requests and verifies alignment with organizational strategy, arranges for the collation and provision of requested documentation and prepared schedules, analysis and reports for audits.
Arranges for the preparation of data and leads negotiations with government auditors and other stakeholders for tax related requests.
Provides expert insight and advice on a broad range of complex tax related issues to the organization and communicates effectively to affected stakeholders (e.g. implications of business strategies and new business opportunities, regulatory scenario planning).
Conducts detailed tax research and reviews various policy perspectives on emerging issues, best practices and current tax law.
Evaluates and reviews the impact of corporate business development initiatives, government policies and/or new and emerging tax changes to determine the potential impact to the organization.
Introduces processes and procedures in response to changes in policy.
Implements risk management and internal controls, including assessment and monitoring to validate internal controls are in place and are adequately designed and operating effectively.
Provides input to ongoing initiatives for senior level tax advice and execution and participates on corporate and divisional committees and/or project teams as the tax subject matter expert.
Leads, coaches and develops a team of tax professionals to forecast, plan, execute and report on the day-to-day tax related activities to ensure the organization meets its tax obligations and complies with all relevant laws and regulations.
Manages day-to day activities performed by internal and external resources to execute departmental and organizational outcomes.
Manages attendance, performance, safety and training and development in accordance with organizational policies, programs and procedures.
Provides coaching and feedback to motivate and engage employee outcomes in the attainment of departmental goals and objectives.
Provides oversight to external contractor resources and service providers, managing escalated issues as required.

REQUIREMENTS:

Undergraduate Degree (major in Accounting or Business is preferred)
Three (3) or more years in a progressive supervisory or project leadership function
Five (5) or more years relevant experience working in accounting and/or tax at a public accounting firm or large corporation
Minimum three (3) years of direct tax experience
Chartered Professional Accountant Designation in Canada (CPA)
Completion of CICA In Depth Tax course or Mtax program (preferred)
Significant knowledge and experience in tax compliance, planning and reporting obtained by working in public accounting and/or large corporation;
Excellent written and verbal communication skills with demonstrated ability to effectively communicate ideas to people at all levels of the organization.
Strong conceptual thinker and above average problem solving skills to be able to deal with complex accounting and tax issues;
Demonstrated ability to coach and supervise employees;

TOTAL REWARDS:

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

#lihybrid

ACCESSIBILITY AND APPLICATION SUPPORT

Manager, Customer Care Modernization and System Testing (Toronto, ON, CA)

Expected Salary Range: $100363 - $125454 Annually

Target Variable Performance Pay: 15%

Reporting to the Director, Customer Care Modernization, the Manager, Customer Care Modernization and Testing leads a team of experienced resources to implement and/or optimize business process (meter to cash), user experience and conduct user acceptance testing to meet business goals within Customer Experience & Public Affairs. The incumbent will work in close partnership with internal stakeholders (e.g. Customer Experience Operations, Information Technology, Regulatory, etc.) to develop roadmaps for implementation of emerging tools for customer experience, creating testing strategies leveraging Agile principles, leading process re-engineering initiatives and advocating for the interests of customers (from inaccurate bills, poor customer experience, missing payments, website/mobile app issues, ease-of-use, etc.), meeting regulations, identifying, and resolving defects to new and existing Customer Journey systems and to advance long term technology initiatives to meet divisional and/or organizational strategic priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Leads a team of experienced resources to implement innovative solutions, customer experience-emerging tools, lead business process re-engineering and conduct system testing in support of new/planned changes to customer experience information systems and data platforms.
Manages teams’ day-to-day performance and productivity related activities performed by union and administrative support resources, including safety, attendance, engagement, and training & development activities to deliver on divisional and company strategic priorities.
Provides coaching and feedback to motivate and engage employee outcomes in the attainment of organizational goals and objectives; acts to address gaps in performance to promote successful outcomes. Identifies any skill opportunities and makes recommendations for training and/or education sessions for the identified test resources.
Creates and plans user acceptance testing strategies, obtains stakeholder feedback and agreement, and determines all required elements in the UAT cycle and on which systems, leads the team to develop test scripts and execute system testing, testing schedule, resources, and testing quality.
Manages the centralized planning, scheduling, monitoring and control of testing activities and tasks for all Customer Experience systems to protect the interest of customers to meet regulations, resolve defects in Customer Experience systems, and maintain existing functionality amidst system changes (regression testing, validation testing, smoke testing).
Schedules tests for execution against initiative priorities, resourcing cycles, and team workload monitors, measures, controls and reports on the test progress, product quality status and test results, adapting the test plan as needed to adjust to evolving conditions.
Works with the business stakeholders and Information Technology to schedule and promote changes into the production environments. In addition, instilling quality control of testing and product releases.
Reviews, develops, and provides input to documents and business processes to support best practices and business readiness activities (job aids, user guides, communication products, training documents, etc.).
Acts as the key business resource to provide customer experience testing expertise in relation to business knowledge for multiple concurrent projects and initiatives.
Works with Customer Experience & Public Affairs and Information Technology project leadership to set objectives, timelines, priorities, estimates, and scope expectations.
Develops work plans, provides project status updates for projects and establishes quality standards and milestones
Supports the strategy and customer experience technology roadmap identified for projects and partners with IT to provide exceptional quality on deliverables.
Builds and maintains relationships across Customer Experience & Public Affairs, Information Technology, Regulatory, Legal, Climate Action, etc., to obtain knowledge/understanding of current and future system functionality and enhanced offerings. Devises the test objectives, test strategies and test plans, and obtains agreement from impacted stakeholders.

REQUIREMENTS:

Bachelor’s degree in engineering, information technology or business administration and / or equivalent of education and experience.
Five (5) years of project management (waterfall and Agile) in Dev. Ops, change management and program leadership experience (certifications and direct people leadership experience is an asset)
Five (5) years’ experience with system testing, analysis of business processes, identification of improvement opportunities, and/or development of new processes
Five (5) years’ experience leading continuous improvement, process re-engineering and business optimization leveraging Lean-Six Sigma methodologies (certification preferred)
Three (3) or more years’ experience with customer information systems design and testing
Operational experience in a contact centre and/or accounts receivable (billing and payments) environment
Knowledge of customer experience operations, regulatory environment, climate action and information technology systems
Knowledge of customer experience programs and customer service processes both functional and technical, including process efficiency/customer journey mapping, agile/DevOps approaches, and emerging tools {Artificial Intelligence, Machine Learning, Robotic Process Automation (RPA)}
Strong data analytic skills coupled with solid understanding of contact centre, back office, and customer service business KPIs and metrics.
Extensive experience and knowledge of business practices and regulations of the utility sector
Knowledge of systems related to customer services; AMI (Advanced Metering Infrastructure), customer billing, payments and collections systems, customer self-service portal, mobile applications.
Fully proficient in use of MS Office, MS Project, MS Visio, and other project management tools
Strong facilitation of change management, stakeholder management at divisional level
Process re-engineering hands on, Lean Six Sigma - Problem solving and decision-making skills.
Demonstrated superior verbal and written communication skills.
Demonstrated project and change management abilities and understanding through hands-on project management experience.
Demonstrated abilities of working collaboratively with multiple work groups while challenging the status quo to optimize
List mandatory requirements

List other requirements

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Power Line Technician - Certified Power Line Person (Toronto, ON, CA)

Expected Salary Range: $44.76 - $60.31 Hourly

The Power Line Technician constructs, operates, maintains and repairs overhead and underground electrical and distribution systems. They erect and maintain steel, wood, fiberglass, laminate and concrete poles, structures, and other related hardware. They install, maintain and repair overhead and underground powerlines and cables, and other associated equipment, such as insulators, conductors, lightening arrestors, switches, metering systems, transformers and lighting and control systems. They splice and terminate conductors and related wiring to connect power distribution and transmission networks.

These duties will be performed to the level of the applicable skills and knowledge of the incumbent, under the direction of a Certified Crew Leader.

This posting is to fill a minimum of one position, which is an existing vacancy. Toronto Hydro reserves the right, in alignment with the applicable collective agreement, to finalize the number of positions filled.

KEY RESPONSIBILITIES:

Demonstrates safe work practices
Communicates with customers and staff
Engages in job planning with the Crew Leader and/or Supervisor and follows the plan
Selects, operates and maintains tools and equipment
Installs, maintains and removes power pole systems
Installs and maintains overhead power systems
Installs and maintains conductors and control wiring including powerlines and cables
Troubleshoots overhead and underground power systems
Installs and maintains underground distribution systems
Installs, maintains and removes transformers
Installs, operates and maintains system protection, control and instrumentation equipment
Handles energized lines using rubber protective equipment
Handles energized lines using live line tool methods
Selects, maintains and operates rigging equipment
Follows regulatory procedures and employer’s procedures
Identifies defects, contraventions and dangers
Applies discretion to solve occupational health and safety problems, and reports are unresolved problems

REQUIREMENTS:

Fully qualified Red Seal 434A Journey Person (A combination of education, equivalent designations and/or experience as a Journey Person may be considered)
Valid DZ license in good standing
Knowledgeable in safety regulations, rules, procedures and system
Physically able to perform the essential duties in all weather conditions
Comfortable working at heights and in confined spaces
Ability to read and interpret distribution system construction drawings and supporting documents
Knowledge of the Electrical Safety Authority Regulation 22/04, Toronto Hydro and Utility Work Protection Code, WHMIS, CPR, First Aid and all other applicable legislation Demonstrated proficiency in a PC Windows environment and associated desktop software applications
Safety Performance – Complies with safety guidelines
Customer Service & Trust – Provides timely and effective services. Builds credibility and trust with customer and treats them respectfully and professionally Leadership – Keeps people informed, promotes team morale, safety, and productivity
Adherence to Policy & Procedures – Follows policies and procedures
Knowledge of Work - Demonstrates knowledge of the job, role, and accountabilities, and instills confidence in work knowledge and skill
Problem Solving - Takes into account all relevant information when making a decision
Volume of Work - Completes the assigned work; adapts to changing volumes and pace of work
Quality of Work – Work is well thought out and planned, and completed accurately
Dependability - Able to work well independently; requires limited supervision. Attends work on time, is available to perform the job and demonstrates flexibility when needed

TOTAL REWARDS:

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Contract, Capital & Maintenance Program Analyst (10-months) (Toronto, ON, CA)

Expected Salary Range: $90810 - $113512 Annually

The Contract, Capital and Maintenance Program Analyst is responsible for the effective business operations associated with Toronto Hydro-Electric Systems Limited (THESL) Capital program. Responsibilities include: data gathering, data analysis, identifying gaps and trends as well as producing reports related to the THESL Capital and Maintenance Work Programs. The incumbent will develop processes, procedures and tools to ensure governance and compliance in the delivery of the THESL Capital and Maintenance Execution Work Program. The Analyst will also develop databases and automated reports to assist leaders and external stakeholders in the efficient and effective management of the capital work programs.

This posting is for an existing vacancy.

This is a 10 month contract position.

KEY RESPONSIBILITIES:

Analysis of gaps and trends for various projects/programs.
Prepares reports pertaining to project/program status and outcomes.
Manage performance of contractors
Identifies gaps and trends and performs analyses to determine root causes and develops recommended solutions.
Gathers data, performs data analysis and creates reports ensuring accuracy of data.
Leads and participates in process improvement initiatives as well as process mapping activities in support of departmental continuous improvement programs.
Liaises with internal and external stakeholders to assist in the successful coordination and delivery of project/ execution.
Creates and maintains reporting applications, forms and customized databases.
Performs periodic analysis and monitoring of operations data for the purposes of quality assurance.
Participates in corporate wide initiatives to support overall business strategy.
Supports the development of rate applications to the regulator including, preparation of narratives, assisting with responses to interrogatories and supporting witness preparation needs related to THESL Capital Execution Work Programs.

REQUIREMENTS:

Bachelor degree in Engineering (Electrical and Civil Engineering preferred).
Three (3) - Five (5) plus years’ of experience in data analysis, gap analysis and reporting results.
Three (3) - Five (5) plus years' of experience in business process redesign, analysis for business projects, identification areas for improvement and development of new initiatives.
Two (2) or more years of experience in construction project environment.
Class G license strongly preferred.
Familiarity with SAP enterprise modules is an asset.
Project/program management experience preferred.
Certified Business Analyst Professional (CBAP) designation is an asset.
Project Management Professional (PMP) designation is an asset.
Excellent verbal and written communication skills in assisting in customer experience and stakeholder management.
Excellent analytical and business solution development skills to deal with escalated matters, including the proven ability to function effectively in a dynamic environment.
Fully proficient in the use of Microsoft Office applications including advanced working knowledge in MS Excel, MS Project, MS Access and MS Word.
Able to proactively flag At-Risk areas of business based on analysis of data and KPIs.
Ability to develop statistical tracking methodologies to track performance and measurement against set standards of quality.
Ability to develop dependable feedback systems and tracking.
Experience with process mapping and procedure writing.
Knowledge of Microsoft programming languages (such as VBA or SQL) to support data analytics is an asset.
Business and strategic thinking acumen.

#LIHybrid

ACCESSIBILITY AND APPLICATION SUPPORT

Manager, Project Planning & Execution (Toronto, ON, CA)

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

Reporting to the Senior Manager, Capital Projects (Ex Ag Initiated), the Manager, Project Planning and Execution is responsible for the day-to-day management of the assigned portfolio associated with Toronto Hydro’s externally initiated and transit projects, including project planning, customer connections, engineering evaluations, development of coordination agreements, design reviews, execution of projects using approved contractors, auditing and inspections. They will also manage relationships with stakeholders, to guide, review and coordinate activities between connection impacts and work execution.

The incumbent will be responsible for internal and external stakeholder reporting, including tracking and reporting on project performance, and acting to mitigate day-to-day issues and risks as required, to ensure adherence to Toronto Hydro’s terms and conditions of required service agreements.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Leads the execution and coordination for large-scale design & construction projects under the mandate of applicable provincial regulations
Manages and mitigates day-to-day issues and risks to ensure project/plan attainment, on schedule and as per budget
Leads a team of technical professionals to deliver day-to-day program support while providing guidance and direction to team members, managing safety, attendance, performance and development for all identified internal resources.
Acts as primary point of contact to assigned projects and stakeholders for the escalation, mitigation and resolution of day-to-day issues at the operational project level
Oversees the planning, design, and engineering review including third-party engineering assessment review
Performs extensive feasibility studies
Leads specialized third-party engineering reviews including: engineering review of structural drawings, load/vibration calculations, and shoring designs.
Supervises requirements and specifications when assets are transferred for energization, including review of 3rd party inspections/auditing prior to energization
Acts as a liaison between internal and external stakeholder groups to strengthen relationships and enhance the overall customer experience.
Leads the day-to-day relationships with external contractor vendors to project/program attainment completion, including delivery of contractor orientation, safety management, adherence to standards and quality, site plan approval, schedule attainment, resourcing and budget attainment
Tracks and reports on all aspects of project performance (schedule adherence, project status reporting, identified key performance indicators, resource balancing, scope, budget/financial management)
Manages, tracks and reviews funding allocations to project allocations aligned to parameters outlined in Toronto Hydro/terms and conditions of services agreement
Establishes and negotiates terms and conditions to support services agreement and manages, monitors and administers all aspects of the day-to-day operational contractual agreement between Toronto Hydro and assigned Projects
Leads, supports or participates in organization-wide strategic initiatives
Supports the organizational risk identification and mitigation process

REQUIREMENTS:

Bachelor Degree in Engineering (Electrical Preferred)
Registered Professional Engineer (P.Eng) in the Province of Ontario
Five (5) or more years of engineering design, planning, construction and/or commercial project execution experience
Five (5) or more years of progressive supervisory/project leadership experience
Project Management Professional (PMP) designation is strongly preferred
Demonstrated financial acumen with expertise in managing project budgets and delivering accurate financial reporting preferred
Hands-on experience overseeing large-scale construction projects and programs considered an asset
Experience with program/portfolio management – demonstrated experience managing Engineering/Procurement/Construction Projects
Experience in leading the execution of large-scale projects – inception, design to in service; Knowledge of transportation projects an asset
Experience in project tracking and reporting and financial management
Knowledge of utility design and construction standards
Knowledge of offers to connect, coordination agreements, third party contract management, contract administration, vendor management
Demonstrated project management skills
Strong presentation skills
Strong influencing and negotiation skills
Strong ability in building partnerships with external parties and internal groups
Strong written and verbal communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

#LIHybrid

ACCESSIBILITY AND APPLICATION SUPPORT

Manager, Project Execution (Toronto, ON, CA)

Expected Salary Range: $116487 - $145609 Annually

Target Variable Performance Pay: 15%

Reporting to the Director, Transit & Ext Initiated Projects the Manager, Project Execution is accountable for the design and execution of assigned capital, maintenance and/or customer projects so that Toronto Hydro safety, quality, customer reliability, time and cost objectives are met. The incumbent will manage all design aspects of the project including project plan development and communication with internal/external customers, assigning internal and external resources to execute projects, monitoring progress against budget timelines and resolving cost issues that may arise or delays that may prevent meeting project deadlines.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Supervises a team of technical and professional staff in the design and execution of a portfolio of capital, maintenance or customer projects
Coaches, trains, manages attendance and safety, and schedules and assigns staff as needed to ensure effective design and construction of the projects
Manages projects from initial design phase through construction and energization stage ensuring safety, timeliness, cost and quality targets achieved Encourages an internal customer-focused culture, educates staff on Toronto Hydro design and construction practices, including relevant laws and regulations, Standard Design Practice requirements, GIS system principles and drafting requirements, Construction Standards and procedures Reviews designs to ensure compliance with Regulatory requirements; ESA, Utility Standards, Municipal Consent Requirements, etc.
Acts as a liaison between internal and external stakeholder groups to strengthen relationships and enhance the overall customer experience.
Leads the day-to-day relationships with external contractor vendors to project/program attainment completion, including delivery of contractor orientation, safety management, adherence to standards and quality, site plan approval, schedule attainment, resourcing and budget attainment
Mitigates and resolves project delivery issues as they arise with internal and external stakeholders that could impact work program attainment
Looks for interdependence with other projects and scope packages, validating with internal peers as required
Tracks and reports on all aspects of project performance (schedule adherence, project status reporting, identified key performance indicators, resource balancing, scope, budget/financial management)
Vets budgetary estimates, and initiates change request process; conducts regulatory impact of change requests
Manages, tracks and reviews funding allocations to project allocations aligned to parameters outlined in Toronto Hydro/terms and conditions of services agreement
Engages in customer and/or community engagement events with internal and external resources, as required
Contract Administrator for civil and electrical design and construction projects
Leads safety discussions and partners with the team to manage and reduce safety risks.
Represents Toronto Hydro in meetings with external stakeholders and agencies as they relate to project design, coordination and construction

REQUIREMENTS:

Post secondary education (Electrical Engineering preferred)
Professional Engineer (P. Eng) or Certified Engineering Technologist (C.E.T) in province of Ontario strongly preferred. Candidates who are currently at the licensing process may be considered.
Five (5) years of professional experience in electrical distribution, system planning, design and construction
Three (3) - Five (5) years of supervisory or project management experience
Valid class G license required
Experience with computer drafting applications, project management tools
Significant experience of electrical and civil drawings for distribution systems
Project Management Professional (PMP) preferred
Strong working knowledge of the Microsoft Suite (Excel, PowerPoint, Word)
Experience in project tracking and reporting and financial management
Experience with program/portfolio management – demonstrated experience managing Engineering/Procurement/Construction Projects
Knowledge of offers to connect, coordination agreements, third party contract management, contract administration
Knowledge of Health and Safety Legislation, Collective Agreements, utility practices and City of Toronto By-Laws Strong and effective written and verbal communication skills
Models a customer focused approach in all decisions and actions
Strong ability in building partnerships with external parties and internal groups
Strong written and verbal communication skills
Manages risks, models and promotes healthy and safe work practices
Links long-range visions and concepts to daily work, prioritizes work in alignment with operation goals, develops and implements long-term alternative strategies to achieve success for business Actively supports employee development through coaching, mentoring and training
Learns and adopts continuous improvements efforts for all areas of responsibility

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

#LIHybrid

ACCESSIBILITY AND APPLICATION SUPPORT

Contract, Operation Support Services Analyst (18-Months) (Toronto, ON, CA)

Expected Salary Range: $80487 - $100609 Annually

The Contract, Operation Support Services Analyst provides support in the effective business operations within the Supply Chain and Procurement Services department. In the 18-month contract, the responsibilities of this role include: process development, change management, policy analysis, data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs and providing recommendations against findings to support departmental performance objectives. Additionally, the role provides support to leaders in the day-to-day operations of the group.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Assist in the identification, creation, development and maintenance of business process flows.
Support implementation of Supply Chain Services Procurement Standards.
Update Procurement Policy and advises business units of any changes
Develop governing performance standards as well as training material relevant to the process
Support testing and implementation of various system enhancements in SAP & ARIBA, BI.
Develop, test, and implement reporting to enhance operational efficiency
Monitor, track, gather, analyze, and present data with recommendations for decision making
Support assigned departmental projects and programs. This includes conducting research on best practices, performing quantitative and qualitative analysis, provide recommendations, and managing project through to implementation and post-evaluation
Support Emergency Management as it relates to Supply Chain
Support Strategic Sourcing, RFx and contract negotiation process
Prepare and analyzes Supply Chain departmental metrics and scorecards
Identify gaps and provide sustainable options for continuous business improvement associated with the group. Continuously seek process and business improvements and provide recommendations
Conduct cost benefit studies and develop business cases
Assist in the preparation of annual budgets, estimates, forecasting data
Support day-to-day operations of the Supply Chain team

REQUIREMENTS:

Post-secondary education in Business Administration or equivalent
Three (3) to Five (5) years of experience in the areas of Supply Chain, Procurement, or Business Operations
Knowledge and experience with managing and implementing complex business projects
Knowledge and experience with data analysis and research
CPIM, SCMP designations or equivalent designation are an asset
Advanced data analysis including but not limited to SQL, Excel, Power Pivot, BI Cubes, SAP is an asset
Knowledge and experience with process development
Experience in an operationally focused environment is an asset
Knowledge of SAP and Ariba is an asset
Able to manage project schedule, scope, and implementation strategy
Excellent computer skills with advanced knowledge of Microsoft Office (i.e. Excel, Word & PowerPoint); ability to build and automate reports and use statistical methodologies for tracking performance or building models
Experience in compiling and presenting reports; must be detailed oriented
Excellent problem solving and analytical skills
Strong verbal and written communication skills
Strong organizational and time management skills
Able to influence, gain support and commitment from others

ACCESSIBILITY AND APPLICATION SUPPORT

Operation Support Services Analyst (Toronto, ON, CA)

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The Operation Support Services Analyst provides support in the effective business operations within the Supply Chain and Procurement Services department. Responsibilities include: process development, change management, policy analysis, data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs and providing recommendations against findings to support departmental performance objectives. Additionally, the role provides support to leaders in the day-to-day operations of the group.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Assist in the identification, creation, development and maintenance of business process flows.
Support implementation of Supply Chain Services Procurement Standards.
Update Procurement Policy and advises business units of any changes
Develop governing performance standards as well as training material relevant to the process
Support testing and implementation of various system enhancements in SAP & ARIBA, BI.
Develop, test, and implement reporting to enhance operational efficiency
Monitor, track, gather, analyze, and present data with recommendations for decision making
Support assigned departmental projects and programs. This includes conducting research on best practices, performing quantitative and qualitative analysis, provide recommendations, and managing project through to implementation and post-evaluation
Support Emergency Management as it relates to Supply Chain
Support Strategic Sourcing, RFx and contract negotiation process
Prepare and analyzes Supply Chain departmental metrics and scorecards
Identify gaps and provide sustainable options for continuous business improvement associated with the group. Continuously seek process and business improvements and provide recommendations
Conduct cost benefit studies and develop business cases
Assist in the preparation of annual budgets, estimates, forecasting data
Support day-to-day operations of the Supply Chain team

REQUIREMENTS:

Post-secondary education in Business Administration or equivalent
Three (3) to Five (5) years of experience in the areas of Supply Chain, Procurement, or Business Operations
Knowledge and experience with managing and implementing complex business projects
Knowledge and experience with data analysis and research
CPIM, SCMP designations or equivalent designation are an asset
Advanced data analysis including but not limited to SQL, Excel, Power Pivot, BI Cubes, SAP is an asset
Knowledge and experience with process development
Experience in an operationally focused environment is an asset
Knowledge of SAP and Ariba is an asset
Able to manage project schedule, scope, and implementation strategy
Excellent computer skills with advanced knowledge of Microsoft Office (i.e. Excel, Word & PowerPoint); ability to build and automate reports and use statistical methodologies for tracking performance or building models
Experience in compiling and presenting reports; must be detailed oriented
Excellent problem solving and analytical skills
Strong verbal and written communication skills
Strong organizational and time management skills
Able to influence, gain support and commitment from others

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Executive Office Lead (Customer Experience & Public Affairs) (Toronto, ON, CA)

Expected Salary Range: $90810 - $113512 Annually

Target Variable Performance Pay: 8%

The Executive Office Lead plays a central role advancing the priorities of the Chief Customer Officer (COO), combining high‑level executive support with strategic and operational coordination to strengthen the impact of the CCO’s office and the Customer Experience & Public Affairs (CEPA) organization. Operating in a fast-paced executive office, this role helps translate the CCO’s agenda into action by maintaining focus, momentum and clear alignment across teams. Working closely with senior leaders and key stakeholders across the organization, the role supports clear communication, strong alignment and seamless execution of initiatives that shape the customer experience and communication channels.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Acts as the central coordination point for the CCO and Customer Experience & Public Affairs (CEPA) leadership team, overseeing calendar management, correspondence, travel, and the preparation of high‑quality briefing materials, presentations and insights for internal and external engagements.
Designs and implements frameworks and tools to track priorities, supports and strengthen team effectiveness while keeping key commitments on track.
Applies strategic thinking and judgement when handling complex or sensitive matters with confidentiality and professionalism.
Optimize CCO’s time and focus by proactively managing priorities, preparing materials and anticipating emerging needs.
Coordinates the development and execution of action plans that support business goals, ensuring the right information and context are available for informed executive decision making.
Monitors progress against priorities, identifies potential barriers, recommends adjustments to maintain momentum, and ensures deliverables requested by the CCO or leaders are completed in a timely and organized manner.
Recommends enhancements to programs, procedures, or tools to improve the efficiency and effectiveness of organizational operations.
Conducts and synthesizes information from multiple sources to provide clear insights and recommendations that support proactive planning and decision making for the CCO
Coordinates a seamless cadence of the division’s meetings by partnering with leaders and cross‑functional stakeholders to gather inputs, prepare materials, track progress, and maintain accountability for deliverables.
Aligns materials and messaging with Toronto Hydro’s brand standards and “one voice” approach, partnering with Public Affairs & Marketing on stakeholder or issues‑related communications when required.

REQUIREMENTS:

Bachelor’s/Master’s degree (Business administration, Communications, Public Administration preferred), or a related field
Three (3) to five (5) years of experience in a strategic, analytical, or operational support role such as strategy consulting, public affairs, business intelligence or a similar discipline. A combination of education and related experience may be considered.
Experience providing senior/executive level client support, ideally in a related, complex or fast paced environment.
Strong organizational and operational coordination skills, with the ability to manage multiple stakeholders, priorities and shifting demands.
Excellent attention to details with the ability to translate strategic objectives into actionable insights, detailed requirements and tangible outcomes
Proactive mindset with strong problem solving/analytical skills to apply sound judgment in complex or sensitive situations
High level of discretion, judgment and professionalism in working with senior leaders and sensitive information
Exceptional communication skills, including the ability to prepare clear, concise executive materials
Strong relationship building and facilitation skills, with the ability to coordinate inputs, align diverse perspectives, and support effective decision-making.
Demonstrated interpersonal effectiveness, professionalism, and customer‑focused behaviour.
Creative and innovative thinking to support process improvements and solve operational challenges.
Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and other productivity tools.
Experience using Diligent Board Books and related executive‑level IT systems.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

Deadline: April 3, 2026

ACCESSIBILITY AND APPLICATION SUPPORT

Change Leadership Consultant (Toronto, ON, CA)

Expected Salary Range: $100943 - $126179 Annually

Target Variable Performance Pay: 10%

Reporting to the Manager, Culture and Change, The Change Leadership Consultant partners with business units to design and guide change strategies, leader enablement activities, and engagement approaches that support successful adoption of key corporate initiatives. The role provides subject matter expertise in enterprise‑level change management, culture, and organizational development, including planning and executing programs that strengthen leadership capability and align behaviours to the desired culture. The Consultant conducts assessments, facilitates sessions, and develops tools to enable effective change adoption. The role also supports tracking and reporting on change readiness, stakeholder engagement, adoption progress, and benefits realization across strategic initiatives.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Independently consult with business units to design and execute change strategies and programs supporting culture change, organizational performance, process improvement, innovation, productivity, engagement, and benefits tracking.
Conduct change needs analysis, impact assessments, and stakeholder analysis to inform tailored change strategies.
Develop enterprise‑level change strategies aligned with business outcomes and apply established change methodologies (e.g., Kotter) to complex initiatives.
Partner with leaders to define cultural expectations, clarify desired behaviours, and equip them to champion and sustain change.
Support leaders in embedding cultural shifts into routines, leadership practices, and ways of working.
Lead the design, implementation, and evaluation of organizational change and culture programs, including engagement planning, communication planning, and benefits‑driven project management.
Develop and implement integrated change management plans, culture and engagement strategies, communication plans (in collaboration with Communications), and capability‑building tools to support readiness and adoption.
Facilitate workshops to clarify requirements, build change capability, and reinforce cultural behaviours required for long‑term success.
Transfer knowledge to client groups to support sustainment of change and desired cultural outcomes.
Act as a subject matter expert for corporate or divisional change and culture initiatives.
Evaluate change and culture programs by assessing readiness, adoption, behaviour shifts, cultural alignment, and achievement of expected outcomes.
Monitor KPIs, risks, benefits realization, and barriers to change and cultural adoption.
Provide strategic recommendations to enhance outcomes and strengthen cultural alignment.
Develop measurement processes for change and culture initiatives, ensuring alignment with corporate performance expectations.
Provide leadership with regular progress reports outlining milestones, adoption levels, cultural reinforcement, and sustainability plans.
Build and maintain strong relationships with stakeholders including senior leaders, employees, and project teams to support change and culture initiatives.
Develop stakeholder engagement plans, ensuring alignment between business needs and project objectives.
Coach leaders to effectively lead through change, model expected cultural behaviours, build readiness, and drive accountability.
Facilitate workshops, leader sessions, and engagement activities that strengthen organizational change capability and reinforce cultural expectations.
Share insights and best practices to support continuous improvement and organizational culture evolution.

REQUIREMENTS:

Bachelor’s/Undergraduate degree in Business, Human Resources, or related discipline.
Five (5) or more years of progressive experience in organization development, enterprise-level change management, and large-scale transformation initiatives.
Experience with executive‑level reporting and benefits/impact measurement is considered an asset.
Certified Human Resources Professional/Leader (CHRP/ CHRL), Project Management Professional (PMP), and/or Lean certifications are assets
Knowledge of Organization Development (OD) and enterprise‑level change management practices, including change impact assessment, stakeholder analysis, behaviour change, cultural transformation, and adoption strategies.
Experience designing and executing large‑scale change, culture, and engagement interventions, using established change methodologies (e.g., Kotter) to support complex organizational initiatives.
Strong leader enablement and coaching skills, with the ability to guide leaders on behaviour expectations, driving accountability, and sustaining change within their teams.
Consistently models a customer‑focused and partnership‑oriented approach in all decisions and interactions with internal and external stakeholders.
Advanced experience with employee experience, talent development, performance management, and organizational culture practices, with the ability to integrate them into change initiatives.
Excellent analytical, problem‑solving, and evaluative skills, with experience measuring adoption, benefits, readiness, and KPI outcomes across change programs.
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and SharePoint, including the ability to build automated reports, track performance indicators, and support insights‑driven decision‑making.
Demonstrates superior project management practices, with the ability to lead multiple concurrent change initiatives and deliver high‑quality outputs on time.
Strong relationship‑building and consulting skills, enabling effective collaboration with leaders, project teams, and cross‑functional partners to influence outcomes and drive adoption.
Proactively identifies opportunities to improve processes, tools, and methodologies within Culture, Change and Learning team, and across the broader HR function.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Certified Meter Mechanic / Tester (Toronto, ON, CA)

Expected Salary Range: $42.67 - $54.45 Hourly

The Certified Meter Mechanic /Tester assists with the installation, change, removal, repair, inspection, testing and calibration of all types of meters and metering equipment for correct wiring and accuracy of metering; operation of meter test equipment according to documented procedures; and troubleshooting to determine faults in meters, metering equipment and test boards. The Certified Meter Mechanic/Tester complies with Measurement Canada standards and may provide assistance in verifying meters and meter installations. These duties will be performed to the level of the applicable skills and knowledge of the incumbent, under the direction of a Certified Crew Leader, Meter.

This posting is to fill up to 2 number of positions, at least one of which is an existing vacancy. Toronto Hydro reserves the right, in alignment with the applicable collective agreement, to finalize the number of positions filled.

KEY RESPONSIBILITIES:

From work orders, specifications, standards, instructions and analysis of prints, sketches and diagrams, install, change and remove all types of meters, instrument transformers and metering equipment and troubleshoot to determine faults in meters, metering equipment
Inspect and test all types of meter installations for correct wiring of meters, metering equipment and accuracy of metering
Assist department of Measurement Canada Inspectors in verifying meters and meter installation
Repair all types of meters and metering equipment; adjust, calibrate and conduct tests
Perform routine maintenance on Departmental equipment and machinery
Provide direction and guidance to lower classifications
Assist in high voltage testing
Investigate and report on system anomalies
Update and prepare reports, records and documents pertaining to the position
Operate a vehicle requiring a class G license and associated equipment related to the position.
Follow regulatory procedures
Follow employer’s procedures
Engage in job planning with Crew Leader and/or Supervisor
Follow job plan
Create and lead tailboard
Identify defects, contraventions and dangers
Use initiative to reduce risk
Apply discretion to solve OH&S problems
Report unresolved problems
Work cooperatively with co-workers, crew leaders, supervisors and others

REQUIREMENTS:

Minimum two (2) year college diploma (Electrical preferred) with relevant demonstrated practical experience
Fully Qualified Meter Mechanic
Must have a valid class "G" Driver’s License in the Province of Ontario
Knowledgeable in the electric utility metering field preferred
Familiar with the IESO, Measurement Canada and Electricity Act and Regulations is an asset
Demonstrate experience in a variety of business computer software such as Microsoft office
Able to work independently and in a team environment always creating positive relationships and interacts effectively with others
Excellent communication skills, both verbal and written
Safety performance and familiarity with utility safety regulations and practices; adopts safe and efficient work practices, participates in job planning, risk reduction, and reports problems
Customer Service and Trust; excels in providing timely and effective services and exceeding customer expectations
Leadership; keeps people informed, promotes team morale and productivity. Demonstrated experience in crew and apprentice leadership and direction
Adherence to Policies and Procedures; complies with policies, practices and procedures
Dependability; reliable and counted on to get the work done, ability to work with minimal supervision
Quality of Work; work is organized, detailed, in-depth, and is consistently of high quality
Volume of Work completed far outreaches the expectations; adapts well to changing volumes of work and/or pace of work and proactively seeks out additional work
Knowledge of Work; demonstrates an in-depth level of knowledge regarding the job, current role and accountabilities
Problem Solving; takes into account all relevant information when making a decision
Collaborating; stresses collaboration and interacts effectively with others

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Manager, Total Rewards (Toronto, ON, CA)

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

Toronto Hydro is seeking a Manager, Total Rewards to play a key role in shaping how Toronto Hydro rewards, supports, and engages its people. This is an opportunity to lead a high-performing team to deliver and evolve the organization’s compensation and benefits programs to support organizational success. Reporting to the Director, Total Rewards & Performance, this role drives compensation planning, market benchmarking, and program execution. The role oversees benefits programs for both active employees and retirees, including vendor management and recommendations that enhance employee experience, governance, and cost integrity. Accountability also includes the job evaluation system and providing expert guidance on salary recommendations. The Manager, Total Rewards supports key strategic initiatives, including collective bargaining and regulatory applications.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Leads a team of compensation and benefits professionals and support team members, including management of day-to-day activities and projects. Provides coaching and feedback to motivate and engage employee outcomes in the attainment of team goals and objectives.
Manages compensation and benefit programs and projects to support the organization’s total rewards philosophy and overall employee experience, including benchmarking and analysis, recommendations for program and process changes, budget management, and effective communication and education
Manages the job evaluation and market data review process and collaborates with HR Business Partners on salaries for new hires and employee movements.
Leads the annual performance-based compensation review process including incentive programs
Advises Senior Management on legislative changes and compensation/benefits best practices while collaborating with HR stakeholders to deliver data‑driven total rewards insights that enhance the employee experience.
Manages external benefits provider and consultant vendor relationships including contract negotiations
Partners with HR stakeholders on collective bargaining, including managing costings with respect to compensation and benefit and the implementation of the finalized collective agreement in the areas of compensation and benefits.
Supports the regulatory process by leading the team providing compensation and benefits information in the creation of regulatory evidence and proceedings.

REQUIREMENTS:

University bachelor’s degree with a degree or diploma in Human Resources or a combination of education, training, and experience deemed equivalent.
Minimum seven (7) to ten (10) years professional level experience in human resources, including compensation, benefits and job evaluation.
Progressive leadership experience, including project leadership experience
Experience with job design and human resources analytics (strongly preferred)
Certified Human Resources Professional (CHRP) and/or Certified Compensation/Benefits Professional (strongly preferred)
Thorough knowledge and experience with compensation, job evaluation, reward strategies, benefits processes and programs
Excellent project management and stakeholder engagement skills
Strong written and verbal communication skills
Strong attention to detail, data analysis, problem-solving and decision-making skills
Ability to motivate, manage and develop a team with high work volume in a changing environment

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

HR Analyst (Toronto, ON, CA)

Expected Salary Range: $65941 - $82426 Annually

Target Variable Performance Pay: 6%

Join Toronto Hydro’s Total Rewards & Performance team as a Human Resources Analyst and support how we reward and engage our people through the organization’s compensation, benefits and performance management programs. Reporting to the Manager, Total Rewards, the Human Resources Analyst supports various total rewards and performance management programs including employee engagement with benefits programs and other initiatives, analyzing total rewards and performance data to support business decisions, and supporting delivery of performance management programs and processes.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Supports and collaborates with the team on various total rewards and performance programs, to help ensure the delivery of quality programs and continuous process improvement
Engages employees, retirees and leaders by responding to inquiries about performance management and employee benefits. Works with other team members and the benefits provider on resolution of escalated benefits issues, and provides guidance and training for co-op students
Handles day-to-day activities to support the seamless execution of performance management programs
Supports processes and initiatives for employee benefits engagement and program governance
Supports systems data management and testing of system enhancements and updates for the performance management, benefits and compensation sections of the SuccessFactors Human Resources Information System
Analyzes data and prepares reports based on performance management, compensation and benefits data and makes recommendations as needed including reporting automation and improvements
Works collaboratively with the team on the annual compensation review cycle. May prepare submissions for market data surveys and analyzes results to support a market-competitive job evaluation process.
Supports the team on various other total rewards and performance projects as assigned, including taking independent responsibility for smaller initiatives. The incumbent may have responsibilities across the team functions, with initial focus on performance management and employee benefits.

REQUIREMENTS:

Bachelor’s degree in Human Resources Management, Business, Science, Social Sciences or other related discipline.
One (1) to three (3) years of progressive Human Resources experience.
Demonstrated knowledge of Human Resources programs, systems and processes with an understanding of performance management, compensation and benefits programs.
Customer-oriented with ability to handle difficult customer situations. Customer service experience is an asset.
Demonstrates a positive learning attitude and responds well to constructive feedback.
Excellent organizational and time management skills to ensure quality while meeting deadlines.
Strong verbal and written communication skills.
Works effectively both independently and in a collaborative team environment.
Takes initiative to identify solutions to problems and improve systems and processes, and escalates concerns appropriately.
Good problem solving and analytical skills. Detail-oriented with strong numbers acumen. Strong computer skills with Microsoft Office especially Microsoft Excel. Experience with HRIS systems preferred.
Working towards CHRP/CHRL (Certified Human Resources Professional or Certified Human Resources Leader) and/or CCP (Certified Compensation Professional) or other relevant professional designation considered an asset

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Technical Trainer and Work Methods Lead (Toronto, ON, CA)

Expected Salary Range: $109832 - $137290 Annually

Target Variable Performance Pay: 10%

Responsible to effectively execute on the organizational training requirements and education programs (safety, technical and apprentice). The incumbent will serve as a subject matter expert by utilizing their extensive trades experience and strong technical knowledge to mentor apprentices and provide structured support for apprentice advancement and facilitate the seamless integration of the newly graduating apprentices to operations. Additionally, they will liaise with third party vendors, including colleges and universities, and relevant government stakeholders, to enable that the current and future trades workforce staffing and talent needs of the organization are met.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Support the design, execution, evaluation, and continual improvement of internal and external training programs, including safety, technical and apprenticeship education, prioritizing Power Line Technician apprenticeship program
Act as a Subject Matter Expert supporting safety, technical and apprenticeship training program development, incorporating new tools, technologies, procedures, and upskilling requirements
Ensure all training programs emphasize safe work practices and align with industry best practices, legislative standards, and organizational policies
Develop, revise, and maintain training materials, curricula, and documentation to meet regulatory and organizational requirements
Liaise with educational institutions and external agencies (e.g., IHSA, MEARIE, Skills Ontario, Ministry of Colleges and Universities, Ministry of Labour, Immigration, Training and Skills Development) to validate training content and certifications
Lead instructors and support staff in delivering the annual training plan across legislative, compliance, trades, and apprenticeship programs
Monitor instructor and apprentice adherence to safety expectations, including performance management, coaching, mentoring, inspections, incident reviews, and corrective actions as needed
Oversee the apprentice training experience, including task exposure assessments, training material updates, and field assignment tracking
Monitor apprentice progress through collaboration with Operations Leaders, maintain individual Apprentice Dashboards, and provide performance input
Identify and mitigate risks or issues that may impact successful apprenticeship completion, including supporting development plans when required
Maintain ongoing communication with apprentices during operational placements to ensure required competencies and work exposures are achieved
Act as Subject Matter Expert for apprentice training records, certifications, and compliance standards
Participate in internal and external training audits and/or learning teams as required
Identify training gaps and risks and provide follow‑up support to ensure timely resolution
Support improvement initiatives (project management, product trials, product implementation, etc.) related to work methods including: training systems, processes and tools
Contribute to the development and implementation of new training programs or enhancements aligned with organizational strategy, safety, and HR objectives
Research, benchmark, and apply best practices in training delivery to enhance efficiency, quality, and learner outcomes

REQUIREMENTS:

MEA Certified Journeyperson, College of Trades / Power Line Technician Red Seal Certification, Stations or an acceptable combination of technical education and relevant experience may be deemed equivalent
Minimum five (5) years of instruction experience focused in the area of education, electrical distribution, construction and maintenance
Minimum ten (10) years of experience in the electrical utility industry involved in electrical construction, maintenance, and operations, including extensive overhead and associated underground electrical construction and maintenance and related trade knowledge applied within an overall framework of Health and Safety
Operates system vehicle having a Class “DZ” license requirement, able to obtain Class “AZ”
Familiar with reading electrical drawings, feeder/operating prints, Electrical Utility Safety Rules, Utility Work Protection Code.
Familiar with various computer systems/applications including safety performance tracking systems, incident investigation techniques, work management and general office automation tools
Demonstrates familiarity with special work procedures /practices for hazardous work environments
Uses collaborative decision-making process; encourages people to express their views, suggestions and actions; determines the causes or consequences; anticipates obstacles realistically and plans ways to deal with them
Strong conceptual thinking; sees “big picture”; identifies connections or patterns that are not obvious to others, develops innovative ideas
Strong relationship building ability; builds rapport, establishes relationships with colleagues and stakeholders, strong written and verbal communication skills
Strong presentation abilities; effectively translates and delivers technical information, able to manage a classroom

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Two (2) Managers, Distribution Grid Operations (Toronto, ON, CA)

Expected Salary Range: $124055 - $165504 Annually

Target Variable Performance Pay: 15%

The Manager, Distribution Grid Operations is responsible for leading 24/7/365 operation of the Toronto Hydro electrical distribution system, including system monitoring and control, emergency response, outage restoration, event prioritization, administration of work protection, coordination with field resources and interfacing with interconnected stakeholders (e.g. Hydro One, the IESO and large customers). The successful applicant will directly oversee a team of Power System Controllers in the execution of these duties, as well as lead and/or providing subject matter expertise for the successful execution of various organizational or departmental projects. The Manager works a rotating schedule of up to 12 hours shifts to provide 24/7/365 coverage. S/he provides direction, technical guidance and mentorship to staff and other organizational stakeholders. The Manager may also be assigned to lead functions supporting the Control Centre. This includes work request scheduling, third party coordination and/or design review.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Supervises, coaches, develops and trains Distribution Grid Operations employees.
Manages employee safety, attendance and performance.
Provides oversight and manages day-to-day operations and department activities.
Manages the preparation and execution of switching orders, work protection documentation, safety documents, hold-offs and power restoration following outages.
Provides regular communications and reporting regarding system conditions and events to internal stakeholders and Senior Management.
Leads and participates in the development, management and implementation of processes, tools and technology in an effort to continuously improve business processes and enhance safety, reliability, productivity and customer service performance.
Provides technical guidance and makes decisions on work coordination and prioritization to support and ensure the safe and reliable distribution of power to customers.
Liaises with internal and external stakeholders on technical, operational and event management issues.
Leads the review of power system events to ensure “closed loop” management response. Includes review and investigation of power system event analytics, resourcing and work prioritization.
Manages, investigates and resolves escalated internal and external customer issues related to power system events, customer requests, service disconnects, streetlighting requests, etc.
Performs analysis on departmental or divisional measures as required to mitigate and close performance gaps.

REQUIREMENTS:

Undergraduate Degree/Diploma in Electrical Engineering preferred or relevant experience as a Power System Controller Journeyperson, MEARIE Operator or equivalent
Five (5) years' progressive senior technical, project/supervisory leadership experience; direct people leadership experience preferred
Five (5) years’ experience working in an operations or technical environment related to the electricity distribution (preferred)
Certified Engineering Technologist (C.E.T), Professional Engineer (P.Eng) or equivalent preferred
Power System Controller Journeyperson, MEARIE Operator or equivalent preferred
NERC System Operator Certification is an asset
Experience working in a unionized environment (preferred)
Specific training, knowledge, and understanding of Control Centre operations is preferred
Demonstrated knowledge of relevant safety, electrical, work protection codes and environmental legislation, regulations and practices
Thorough knowledge of electrical overhead and underground systems, operating practices standards, equipment, materials and engineering records systems
Knowledge of emergency management practices

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Two (2) Manager, Trades School & Work Methods (Toronto, ON, CA)

Expected Salary Range: $116487 - $145609 Annually

Target Variable Performance Pay: 15%

Responsible to oversee and effectively execute on the organizational training requirements and education programs (safety, technical and apprentice) and act as the Work Methods, subject matter expert for specific trade group (PSC/MM, DST, PLT-CPLP, PLT-CPCP). The incumbent will mentor apprentices, providing structured support and oversight for apprentice advancement and oversee the seamless integration of the newly graduating apprentices to operations. They will liaise with third party vendors, including colleges and universities, and relevant government stakeholders, to enable that the current and future workforce staffing and talent needs of the organization are met. As the subject matter expert representing their trade, they will lead the identification and implementation of associated continual improvement to established procedures and work practices, new tools and equipment to improve worker safety, performance and/or experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Oversees and leads the design and execution (internally and externally delivered), follow-up and continual improvement for organizational training associated apprentice development as well as safety and technical training.
Makes safe work practices a focus through all training programs, leveraging industry best practices in training execution.
Acts as a subject matter expert to support the design of compliance, apprentice, safety and technical training programs incorporating new tools, procedures and upskilling requirements.
Manages the overall apprentice experience. Develops and revises training materials, field assignments, documents and course curricula consistent with legislative compliance, current industry best practice, and policy and procedures.
Liaises with educational institutions and outside agencies (for example: partner utilities, IHSA, MEARIE, Skills Ontario, Ministry of Labour, Immigration, Training and Skills Development, etc.) to validate education materials meet established requirements.
Manages apprentice instructors and support staff to deliver the apprentice training plan (apprentices, as well as safety and technical training).
Confirms instructors meet safety expectations, managing performance through regular feedback, inspections, incident investigation analysis including taking corrective action, where required through mentoring, educating, and coaching.
Monitors performance and progress of apprentices, communication with Operations Leaders as well as reviewing and providing input to apprentice performance.
Supports Operations with management of apprentice progress and any issues/risks that impede employees from successfully completing their apprenticeship programs.
Collaborates in the creation of development plans for apprentices when required.
Maintains ongoing communication with apprentices during their operational placements to verify they are completing the required task exposures.
Administers the assessments of apprentice skill achievement at key milestones of the programs.
Leads work methods/continual improvement activities for tools, equipment and operational processes though research, benchmarking, internal and external networking, industry information sharing, Learning Teams, JACs and JHSCs to identify and implement opportunities to improve worker safety, performance and/or experience.
Leads projects/initiatives to enhance or improve the processes within the training program framework including modifications to existing or implementation of new systems or processes aligned to organizational strategy and purpose or human resources and safety strategy and plans.
Maintains and acts as subject matter expert with respect to apprentice training record/dashboard as well as historical records and management and internal and external certifications and standards.
Participates in internal and external audits of training system and records (as required). Provides follow-up support to close identified training gaps and reduce training risks.
Maintains records of product trials, project and communication plans associated with Work Methods activities.

REQUIREMENTS:

MEA Certified Journeyperson, College of Trades / Power Line Technician Red Seal Certification, completed Certified Power Cable Person, Distribution Systems Technologist or Power System Controller apprenticeship programs or an acceptable combination of technical education and relevant experience may be deemed equivalent
Minimum five (5) years of supervisory experience focused in the area of education, electrical distribution construction and maintenance
Minimum ten (10) years of experience in the electrical utility industry involved in electrical construction, maintenance, and operations, including extensive overhead, underground , stations and/or Controller electrical or extensive experience in construction and maintenance and related trade knowledge applied within an overall framework of Health and Safety (preferred)
Visits all work centres as required
Time in field observing apprentice performance and work practices
Manages a team of instructors and support / field staff (varies from 4 to 6 at a given time)
Coordinates and liaises with cohorts of apprentices (participants vary from 5-15 at a given time)
Leads projects that advance work methods including new tools and equipment, processes and/or work practices
Familiar with reading electrical drawings, feeder/operating prints, Electrical Utility Safety Rules, Utility Work Protection Code.
Familiar with various computer systems/applications including safety performance tracking systems, incident investigation techniques, work management and general office automation tools
Operates system vehicle having a Class “DZ” license requirement, able to obtain Class “AZ”
Demonstrates familiarity with special work procedures /practices for hazardous work environments
Strong project management skills; builds plans for implementation steps and schedules, identifies and overcomes obstacles, communicates project status to project champion and key organization groups (JHSC, JAC, Operations, etc.)
Uses collaborative decision-making process; encourages people to express their views, suggestions and actions; determines the causes or consequences; anticipates obstacles realistically and plans ways to deal with them
Strong conceptual thinking; sees “big picture”; identifies connections or patterns that are not obvious to others, develops innovative ideas
Strong relationship building ability; builds rapport, establishes relationships with colleagues and stakeholders, strong communication skills
Strong presentation abilities; effectively translates and delivers technical information, able to manage a classroom

TOTAL REWARDS:

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Senior Manager, Control Centre (Toronto, ON, CA)

Expected Salary Range: $147140 - $183925 Annually

Target Variable Performance Pay: 25%

The Senior Manager, Control Centre is responsible for setting strategic direction and leading the safe, reliable, and efficient operation of the Control Centre. The role oversees management and technology systems, processes, and procedures supporting 24/7 distribution grid operations, with a focus on optimizing safety, reliability, cost, and customer outcomes. Responsibilities include authorizing, directing, and performing switching to support construction, outage restoration, and asset integrity. The role also leads the management of all power system–related events, including inbound outages and incidents involving emergency services, external utilities, and agencies, as well as outbound work management such as prioritization, resource allocation, and logistics for reactive construction and maintenance. The Senior Manager is accountable for meeting regulatory service levels and corporate performance targets related to power system events and provides technical guidance to stakeholders on operational matters affecting Control Centre processes. The role also maintains and enhances the Control Centre apprenticeship program to ensure timely, high-quality training and development, and builds strong industry relationships to sustain and improve operational performance.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Develops strategy, and forecasts, plans, executes and reports on the safe and efficient coordination of control centre operations – 365 days/year and 24 hours a day – including planned, reactive and emergency control operations.
Monitors the safe and reliable operation and control of distribution system with the provincial transmitter (HONI) and bulk system operator (IESO), perimeter utilities, other agencies, and large customers.
Manages centralized inbound call centre and dispatch function for all power system related activities to validate effective event work execution through prioritization, scheduling and logistics.
Provides technical guidance and support to leadership to guarantee the safe, reliable distribution of power to customers.
Liaises with internal and external customers on technical and operational issues.
Participates in organizational and divisional projects that enhance and continuously improve work practices to advance management and technology systems and improve sustainability and productivity.
Collaborates with Grid Operations Engineering, Grid Response, and Emergency Management leadership to manage response to system events, incidents, and major outages.
Collaborates with Grid Operations Engineering, Energy Centre, and IT teams on operational technology and grid modernization projects.
Manages annual budget, plans, scorecards and measures consistent with corporate, divisional and departmental goals.
Oversees that proper safety controls (e.g. work protection) are in place to enable planned and emergency work to be executed safely by the field staff.
Conducts incident investigations and root cause analysis (proactive and reactive) including development and implementation of associated action plans to continually drive EHS performance.
Maintains and enhances apprenticeship program for control centre resources, guaranteeing training and development programs are executed in a timely and quality manner.
Manages terms and conditions for the provision of third-party services to ensure vendors meet or exceed established performance

REQUIREMENTS:

Undergraduate degree in Electrical Engineering or Electrical Technology diploma with equivalent demonstrated experience
Ten (10) years professional level experience in utility planning, design, operations, or execution.
Minimum five (5) years progressive supervisory leadership experience.
Minimum three (3) years experience in event management or control room operations
Registered Engineer in the province of Ontario (P.Eng.) or Certified Electrical Technologist (CET)
Graduate degree in business or engineering (preferred)
Mearie Electrical Operator Certificate (preferred)
Knowledge of utility grid operations, grid control room operations, emergency management and execution
Knowledge of 24/7 work management processes for response and planned work functions
Demonstrated knowledge of applicable work practices, procedures and safety requirements
Knowledge of Utility Work Protection Code
Knowledge of North American Electric Reliability Corporation (NERC) rules for bulk energy systems
Knowledge of risk management principles
Advanced knowledge of distribution systems, including automation technologies
Awareness of the electricity industry changes and the ability to predict trends
Knowledge of design and foundations of different electrical systems (e.g. URD, CRD/CLD, radial loop and secondary mesh network)
Knowledge of provincial transmission and operator functionality
Strong written and verbal communication and presentation skills
Strong stakeholder engagement and management skills
Strong change management skills
Strong problem solving and decision-making skills (under pressure)
Understanding of effective project management practices and skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Two (2) Contract Administration Analyst (Toronto, ON, CA)

Expected Salary Range: $90810 - $113512 Annually

Target Variable Performance Pay: 8%

Reporting to the Manager, Stations, the Contract Administration Analyst will lead the administration of internal/external driven financial and contractual transactions supporting all capital, reactive and maintenance, program delivery and budgetary attainment.

This posting is for 2 existing vacancy.

KEY RESPONSIBILITIES:

Leads financial and contractual administration activities accountable for managing transactions from project inception to capitalization on projects annually
Administers the Capital, Reactive and Maintenance, Capital Contribution Process ensuring financial transactions are received and allocated to projects
Act as the RC Financial and contractual lead and liaison to stakeholder groups including design & engineering, internal and external construction team, program management, procurement, finance, legal and standards & policy
Develops event and probability forecasting for capital contributions in alignment with delivery scheduling.
Prepare reports pertaining to project/program status and outcomes and administers monthly reporting including project progress accruals, actual vs estimated variance analysis and invoice receipting
Proactively flag at-risk areas based on analysis of data and KPIs.
Conduct periodic field visits for on-going station project
Works closely with Program Management Consultant and Financial Analyst on transactional project requirements, status reporting and event forecasting
Supports construction team with material, tools and PPE orders
Support Stations design & construction teams for material management coordination with Procurement & supply chain teams.
Supports asset recognition and de-recognition close out process.
Responsible for the development and improvement of databases and processes in support of project and regulatory requirements and ongoing productivity improvement initiatives
Participates in process improvement initiatives as well as process mapping activities in support of departmental continuous improvement programs.

REQUIREMENTS:

Bachelor’s degree in Business Administration, Commerce or related field from an accredited University, a combination of experience and education may be considered
Three to five (3-5) years of experience in finance, analytics and project coordination
Class G License preferred
Two (2) or more years of experience in construction project
Knowledge of SAP preferred
Advanced Excel skills including pivot tables and experience with Microsoft Office applications, including PowerPoint and Word.
Previous electrical utility experience preferred.
Project Management Professional (PMP) designation is an asset.
Demonstrates strong financial acumen.
Experience with financial forecasting, budgeting, and reporting.
Strong organizational skills and ability to prioritize effectively and meet deadlines; Excellent verbal and written communication skills.
Adaptable and flexible, with the ability to work in a fast-paced environment.
Demonstrated self-motivation, creativity, resourcefulness, and the ability to solve problems independently.
Detailed Oriented – ensures work is completed with minimal errors.
Builds strong relationships - fosters open dialogue, builds relationships; collaboration with colleagues and stakeholders; seeks to understand problem before implementing a solution.
Champions change, productivity and innovation - experienced in developing new and creative solutions to work problems.
Demonstrates customer focus - able to influence, gain support and commitment from others.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT

Customer Care Solutions Consultant (Toronto, ON, CA)

Expected Salary Range: $100943 - $126179 Annually

Target Variable Performance Pay: 10%

Reporting to the Manager, Customer Operations Projects, the Customer Care Solutions Consultant is responsible for the identification, prioritization, and implementation of effective customer focused solutions and projects to meet business objectives such as productivity and customer experience improvements in alignment with regulatory plans within the Customer Care and Revenue Services group. The incumbent works in close partnership with the Information Technology team to ensure system solutions and the long-term technology road map meets divisional requirements.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Leads the requirements gathering, implementation and timing of projects of behalf of business unit leaders; assists in preparation of strategic business plans and associated presentations
Collaborates with other departments and vendors to ensure the Customer Care key performance indicators and strategic objectives are met
Facilitates the introduction of new customer experience processes, and technologies to staff
Plans and develops business cases to support large scale divisional projects including the recommendation of best practice process and system improvements across both functional and technical domains
Provides business analysis and data assessments to make informed decisions and recommendations
Assesses and evaluates the current state of the Customer Care (Customer Support Centre, Accounts Receivable, Meter Data Collection and Management, and Metering Operations) operational environment, identifying new opportunities and risks
Develops, implements and manages systems related to customer experience, ensuring business requirements and customer needs are addressed. Partners with IT to develop and implement systems that support the customer care model
Acts as a key business resource for projects and initiatives within the Customer Care area, managing multiple projects; developing work plans and providing project status updates; ensuring high quality standards and milestones

REQUIREMENTS:

University degree in Business Administration, Management Systems or related discipline, a combination of experience and education may be considered
Five (5) years of experience with business process redesign, analysis of business processes and identifying areas for improvement and development of new processes
Progressive experience in business projects implementation
PMP certification from PMI or Six Sigma Certification is strongly preferred
Three (3) years leadership experience preferred
Operational experience in a contact centre and/or accounts receivable operation is a strong asset
Demonstrated analytical skills coupled with business knowledge preferred, ideally in the utility sector
Knowledge of systems related to customer care, customer experience, AMI (Advanced Metering Infrastructure), customer billing or accounts receivable systems preferred
Fully proficient in use of MS Office, MS Project, MS Visio and other project management tools
Knowledge of customer care processes both functional and technical
Strong facilitation and stakeholder management skills
Problem solving and decision-making skills
Demonstrated superior verbal and written communication skills
Demonstrated ability in project management
Demonstrated abilities of working collaboratively with multiple work groups
Contract and vendor management skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

ACCESSIBILITY AND APPLICATION SUPPORT