Senior Manager, Control Centre

Expected Salary Range: $147140 - $183925 Annually

Target Variable Performance Pay: 20%

The salary range shown above reflects the expected  compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Senior Manager, Control Centre is responsible for setting strategic direction and leading the safe, reliable, and efficient operation of the Control Centre. The role oversees management and technology systems, processes, and procedures supporting 24/7 distribution grid operations, with a focus on optimizing safety, reliability, cost, and customer outcomes. Responsibilities include authorizing, directing, and performing switching to support construction, outage restoration, and asset integrity. The role also leads the management of all power system–related events, including inbound outages and incidents involving emergency services, external utilities, and agencies, as well as outbound work management such as prioritization, resource allocation, and logistics for reactive construction and maintenance. The Senior Manager is accountable for meeting regulatory service levels and corporate performance targets related to power system events and provides technical guidance to stakeholders on operational matters affecting Control Centre processes. The role also maintains and enhances the Control Centre apprenticeship program to ensure timely, high-quality training and development, and builds strong industry relationships to sustain and improve operational performance.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Develops strategy, and forecasts, plans, executes and reports on the safe and efficient coordination of control centre operations – 365 days/year and 24 hours a day – including planned, reactive and emergency control operations.
• Monitors the safe and reliable operation and control of distribution system with the provincial transmitter (HONI) and bulk system operator (IESO), perimeter utilities, other agencies, and large customers.
• Manages centralized inbound call centre and dispatch function for all power system related activities to validate effective event work execution through prioritization, scheduling and logistics.
• Provides technical guidance and support to leadership to guarantee the safe, reliable distribution of power to customers. 
• Liaises with internal and external customers on technical and operational issues.
• Participates in organizational and divisional projects that enhance and continuously improve work practices to advance management and technology systems and improve sustainability and productivity.
• Collaborates with Grid Operations Engineering, Grid Response, and Emergency Management leadership to manage response to system events, incidents, and major outages. 
• Collaborates with Grid Operations Engineering, Energy Centre, and IT teams on operational technology and grid modernization projects. 
• Manages annual budget, plans, scorecards and measures consistent with corporate, divisional and departmental goals. 
• Oversees that proper safety controls (e.g. work protection) are in place to enable planned and emergency work to be executed safely by the field staff.
• Conducts incident investigations and root cause analysis (proactive and reactive) including development and implementation of associated action plans to continually drive EHS performance. 
• Maintains and enhances apprenticeship program for control centre resources, guaranteeing training and development programs are executed in a timely and quality manner. 
• Manages terms and conditions for the provision of third-party services to ensure vendors meet or exceed established performance

REQUIREMENTS:

• Undergraduate degree in Electrical Engineering or Electrical Technology diploma with equivalent demonstrated experience
• Ten (10) years professional level experience in utility planning, design, operations, or execution.
• Minimum five (5) years progressive supervisory leadership experience.
• Minimum three (3) years experience in event management or control room operations
• Registered Engineer in the province of Ontario (P.Eng.) or Certified Electrical Technologist (CET)
• Graduate degree in business or engineering (preferred)
• Mearie Electrical Operator Certificate (preferred)
• Knowledge of utility grid operations, grid control room operations, emergency management and execution
• Knowledge of 24/7 work management processes for response and planned work functions
• Demonstrated knowledge of applicable work practices, procedures and safety requirements
• Knowledge of Utility Work Protection Code
• Knowledge of North American Electric Reliability Corporation (NERC) rules for bulk energy systems
• Knowledge of risk management principles
• Advanced knowledge of distribution systems, including automation technologies
• Awareness of the electricity industry changes and the ability to predict trends
• Knowledge of design and foundations of different electrical systems (e.g. URD, CRD/CLD, radial loop and secondary mesh network)
• Knowledge of provincial transmission and operator functionality
• Strong written and verbal communication and presentation skills
• Strong stakeholder engagement and management skills
• Strong change management skills
• Strong problem solving and decision-making skills (under pressure)
• Understanding of effective project management practices and skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency. 

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.