Operation Support Services Analyst

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected  compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Operation Support Services Analyst is responsible for the effective business operations within the Warehouse management department in the Planning, Engineering & Modernization division. Its core responsibilities include; data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, lead or support department projects and programs, and providing recommendations against findings to support departmental performance objectives.  Additionally, provides support to leaders in the day-to-day operations of the Warehouse management department at Toronto Hydro.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Provide oversight and financial support to the Warehouse management department
• Provide support in the effective daily operation of the warehouse department.
• Prepares and analyzes departmental KPIs (Key Performance Indicators) and scorecards
• Prepares reports pertaining to project/program status and outcomes in addition to daily and monthly reporting of warehouse metrics
• Identifies gaps and variances (plan vs. actual) and provides timely, accurate reporting on a periodic or ad-hoc basis and sustainable options for continuous business improvement
• Prepare & compile recurring financial data for accruals, capitalization of completed projects
• Leads the preparation of annual budgets, estimates, data forecasts, and provides recommendations to leaders as applicable.
• Leads and/or supports assigned departmental projects and programs. Conduct research and studies, perform analysis and provide recommendations, and manage project through to implementation and post-evaluation.
• Monitors, tracks, gathers, analyzes and delivers data and generates recommendations for decision making; conduct cost benefit studies and develop business cases
• Support various internal/external audits and inspections as required
• Assist in the identification, creation, development and maintenance of business process flows and establish governing performance standards
• Support WMS SAP implementation/integration
• Support 3PL contract administration and reporting
• Maintain and ensure accuracy of Warehouse Management systems/database and alignment with the ERP system
• Allocation of material through the Warehouse Mgmt. system (WMS), trouble shooting and resolving system issues
• Collaborating with other groups surrounding material and warehouse issues

REQUIREMENTS:

• Undergraduate degree in Business Administration or college diploma preferred
• Three to five (3-5) years of experience in business process redesign, analysis for business projects, identification of areas for improvement and development of new initiatives
• Knowledge of SAP 
• Experience in one or more Supply Chain, and Warehouse Management considered as an asset
• CSCMP, PMP or other Project management designation considered an asset
• Class G Driver’s license required
• Proficient in data management practices and capable of extracting, querying, and handling large (i.e. hundreds of thousands of records) amounts of data
• Fully proficient in use of MS Office (Excel – Intermediate/Advanced level), MS Project
• Awareness of project management processes, principles and methodologies
• Creative, innovative, forward thinking, takes initiative
• Good understanding of customer service environments, willing to help other departments and work both in a team environment and independently
• Starts with a positive mindset and demonstrates trust and respect with colleagues and customers.
• Able to meet short-term needs while at the same time building a plan and systems for future needs
• Readily accepts change
• Fosters open dialogue, builds relationships; collaboration with colleagues and stakeholders; seeks to understand problem before implementing a solution
• Experienced in developing new and creative solutions to work problems
• Able to influence, gain support and commitment from others

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency. 

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.