Operation Support Services Analyst

WORK ILLUSTRATION:

The Operation Support Services Analyst is responsible for supporting the effective business operations within the Warehouse Management Department in the Planning, Engineering & Modernization Division. Its core responsibilities include; data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs, and providing recommendations against findings to support departmental performance objectives. Additionally, the Analyst provides support to leaders in the day-to-day operations of the Warehouse Management Department at Toronto Hydro.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro. 

KEY RESPONSIBILITIES:

• Provides general and financial support to the Warehouse management department
• Provides support in the effective daily operation of the warehouse department.
• Prepares and analyzes departmental KPIs (Key Performance Indicators) and scorecards
• Prepares reports pertaining to project/program status and outcomes in addition to daily and monthly reporting of warehouse metrics
• Identifies gaps and variances (plan vs. actual) and provides timely, accurate reporting on a periodic or ad-hoc basis and sustainable options for continuous business improvement
• Prepares & compiles recurring financial data for accruals, capitalization of completed projects
• Leads the preparation of annual budgets, estimates, data forecasts, and provides recommendations to leaders as applicable
• Leads and/or supports assigned departmental projects and programs. Conduct research and studies, perform analysis and provide recommendations, and manage project through to implementation and post-evaluation
• Monitors, tracks, gathers, analyzes and delivers data and generates recommendations for decision making; conduct cost benefit studies and develop business cases
• Supports various internal/external audits and inspections as required
• Assist in the identification, creation, development and maintenance of business process flows and establish governing performance standards
• Supports 3PL contract administration and reporting
• Maintains and ensures accuracy of Warehouse Management systems/database and alignment with the ERP system
• Allocation of material through the Warehouse Mgmt. system (WMS), trouble shooting, and resolving system issues
• Collaborating with other groups surrounding material and warehouse issues    

REQUIREMENTS:

• Bachelor’s degree in Business, Operations Management, or Operations Research
• Three (3) to five (5) years of experience in business process redesign, analysis for business projects, and/or identification of areas for improvement and development of new initiatives
• Experience in one or more Supply Chain, and Warehouse Management considered as an asset
• CSCMP, PMP or other Project management designation considered an asset
• Proficient in data management practices and capable of extracting, querying, and handling large (i.e. hundreds of thousands of records) amounts of data
• Fully proficient in use of MS Office (Excel – Intermediate/Advanced level) and MS Project
• Knowledge of SAP would be considered as an asset
• Awareness of project management processes, principles and methodologies
• Creative, innovative, forward thinking, takes initiative
• Good understanding of customer service environments, willing to help other departments and work both in a team environment and independently
• Starts with a positive mindset and demonstrates trust and respect with colleagues and customers
• Able to meet short-term needs while at the same time building a plan and systems for future needs
• Readily accepts and adapts to change
• Fosters open dialogue, builds relationships; collaboration with colleagues and stakeholders; seeks to understand problem before implementing a solution
• Experienced in developing new and creative solutions to work problems
• Able to influence, gain support and commitment from others

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs.  Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office. #LI-Hybrid