Compliance Specialist

The Compliance Specialist manages legal, financial and regulatory requirements for the Customer Care and Revenue Services, including oversight of both internal and external audits. In addition, the incumbent manages financial and reputational risks associated with non-compliance of identified requirements. The incumbent represents Toronto Hydro with internal and external stakeholders for the purpose of influencing and assessing the proposed changes (related to the meter to cash process) to minimize impact on the organization.

KEY RESPONSIBILITIES:

• Interprets legal, financial and regulatory compliance requirements, and assesses changes (and associated impacts/risks) for Accounts Receivable Operations, Contact Centre and Meter Data Management processes.
• Recommends and implements approved changes within Customer Care and Revenue Service processes, leading projects to operationalize changes once in effect, in collaboration with internal stakeholders.
• Reviews suite-metering contracts with developers and property owners for multi-unit buildings, as well as internal policies and documents such as the conditions of Service, Economic Evaluation Model and Offer to Connect as part of leading Toronto Hydro’s suite metering program offerings.
• Leads interactions with customers and legal counsels for Suite Metering Contract Review and Termination negotiations to manage financial and reputational risks associated with non-compliance of identified requirements.
• Collaborates with internal stakeholders, facilitates, and documents interpretation decisions and recommends operational process and system changes to implement new or existing regulation or legal requirements within Customer Care and Revenue Services, leading projects to operationalize changes.
• Supports the division in communication with various Ministries, Regulators, Council Members and various Government Officials for the purpose of influencing and assessing the proposed changes (related to Customer Care and Revenue services process).
• Proactively ensures proper governance systems, controls and reports are developed and maintained within Customer Care and Revenue Services and in alignment with enterprise-wide governance models to mitigate risks to the organization with respect to departmental/divisional processes and compliance.
• Leads the compliance aspect of all projects on systems and processes to ensure all changes are compliant and controls are built in at the design stage in pursuit of continued compliance.
• Leads all internal and external audits (e.g. OEB, OPA, KPMG, Ministry) and attestation requirements within Customer Care and Revenue Services, including response to all audit gaps, leading the development and implementation of solutions and initiatives to close audit gaps.
• Ensures appropriate controls and quality processes are in place and conducts regular audits of all major vendor partners (field services, clerical) to ensure compliance with all legislative and regulatory requirements.

REQUIREMENTS:

• University Degree. Major in Law, Public Policy, Accounting, Business Administration, Engineering is strongly preferred.
• Three (3) years of experience with a background in one or more of the following: legal, regulatory, operations, audit or a process related function.
• Utility industry, regulatory, legal experience is preferred.
• Ability to interpret regulatory and legal requirements from an operational perspective and recommend processes and controls for implementation.
• Demonstrated knowledge of internal and external audit processes/practices/controls.
• Fully proficient in use of MS Office, MS Project, MS Visio and other project management tools. 
• Excellent reporting and written presentation skills.
• Operational processes and technology aptitude.
• Strong verbal and written communication and active listening skills.
• Negotiation skills and the ability to influence others.
• Strong organizational, time and project management skills.

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs.  Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

#lihybrid