Climate Action Consultant

Expected Salary Range: $100943 - $126179 Annually

Target Variable Performance Pay: 10%

The salary range shown above reflects the expected  compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Climate Action Consultant is responsible for developing and delivering programs focused on advancing energy efficiency and electrification in low-rise residential and small commercial buildings. This position plays a key role in helping customers understand their energy options and take practical action towards better efficiency and lower emissions. The Consultant provides direct support to customers through existing programs, like the Energy Coaching program, and by responding to inbound customer requests. The incumbent also leads program development and delivery, including stakeholder engagement, process development, procurement support, agreement development, and program reporting, with a focus on driving customer uptake, participation, and measurable impact.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Acts as an energy coach, providing 1:1 guidance to residential customers on home energy efficiency and electrification opportunities with a focus on enabling action
• Serves as a primary point of contact for residential and small commercial customers, providing timely, accurate support on energy efficiency and electrification opportunities
• Leads the development and implementation of new projects and programs, including tracking milestones, deliverables, budgets, and program reporting
• Applies customer insights and behavioral principles to improve program accessibility, participation, and customer experience
• Assists with procurement and partnership development, including contributing to the drafting of agreements and contracts
• Supports the planning and delivery of outreach campaigns, workshops, and public events
• Prepares memos, reports, and other materials for internal and external audiences
• Develops and delivers clear, engaging presentations to support customer education, stakeholder engagement, and internal communication
• Provides departmental support related to financial forecasting and monitoring of project expenditures
• Conducts research and keeps current with best practices, legislation changes, new developments, and trends in order to strengthen the organization’s climate action initiatives.

REQUIREMENTS:

• University degree in business, science, or a technical field
• P. Eng, CEM, CET or Energy Advisor designations strongly preferred
• Seven (7) years of professional experience in client service, climate action or conservation programs
• Excellent customer service, account management, and relationship management skills, with experience in customer facing roles
• Excellent interpersonal skills; ability to build effective relationships internally and externally; demonstrated responsive professional attitude
• Experience designing and implementing customer programs with a focus on driving participation and measurable impact
• Strong conceptual thinking and problem-solving skills
• Ability to work independently while collaborating effectively in a team environment; ability to work well with all levels of management, staff and external contacts.
• Ability to manage competing priorities, and adapt in a fast-paced, evolving environment
• Strong influence and negotiation skills; ability to persuade or influence others to adopt or accept a point of view or take a course of action.
• Proven ability to manage and achieve targets and KPIs
• Excellent verbal and written communications skills, including strong presentation skills
• Solid understanding of energy efficiency and electrification technologies, opportunities and programs in residential and small commercial buildings
• Knowledge of the Save On Energy – Residential and Small Commercial programs (ex. Home Saving Renovation Program, Small Business Program, etc.) is an asset
• Understanding of business development and procurement processes
• Advanced computer skills and MS-office applications especially MS Excel.
• Ability to use data to monitor performance, generate insights, and inform decisions. Familiarity with data tools or analytics platforms (e.g., SQL, Alteryx, Tableau, PowerBI) considered an asset
• Experience engaging with customers through community events and trade shows considered an asset
• Class “G” driver’s license
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TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

[For Hybrid Eligible Jobs Only:]

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency. 

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.